Seeking a full-time, Customer Service Officer to join a growing family business in Toowoomba!
Our client is a well-established agricultural merchandise business that has been serving the rural community in Toowoomba since 2003. They are looking for a dedicated Customer Service Officer to join their team!
As a Customer Service Officer, you will be responsible for administering customer service operations, liaising with customers in a warm and professional manner. The role will involve supporting the day-to-day activities of customer service, both in-store and online, and requires you to report to the Customer Service Manager.
Salary: $65,000 – $75,000 (Dependent on Experience)
Location: Toowoomba, QLD
Position Type: Full-Time, Permanent (Monday to Friday)
Key Responsibilities:
- Provide excellent customer service via in-store interactions, email, phone, and online platforms.
- Sales entry from phone orders and emails
- Process sales orders from WooCommerce dispatch (StarshipIt)
- Warehouse requests for labels and packing slips
- End of month filing
- Daily filing, scanning, and good inward scanning
- EFTPOS reconciliation
- Office stationery & kitchenette supplies management
- Set up new clients and suppliers on the website and accounting software.
- General reception duties, including greeting customers and managing inquiries.
- Handle incoming and outgoing mail and general correspondence.
- Ensure familiarity with the background workings of the WooCommerce website.
Required Experience & Skills:
- Proficiency in Microsoft Office suite, Google Drive, and basic double-entry accounting.
- Strong verbal and written communication skills.
- Proven ability to work unsupervised and multitask in a fast-paced environment.
- Excellent organisational and time management skills.
- Experience in office administration and client record management.
If you’re interested in this opportunity, please send your resume in Microsoft Word format (.doc or .docx) to [email protected]. For any questions or a confidential discussion, please contact Shauna Cowen at 4639 4410.
